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OpenAI Presence
OpenAI is launching Presence, an enterprise platform designed for deploying, governing, and scaling AI agents across business operations.
What: OpenAI Presence integrates model reasoning with explicit permissions, escalation policies, and performance evaluations to manage AI agents within customer support and internal workflows.
Why it matters: The product highlights a shift from basic chatbot interfaces to managed agentic frameworks where businesses require granular control and auditability over automated decision-making.
Original article
OpenAI Presence is an enterprise product for deploying controlled AI agents across customer support and internal operations. It combines model reasoning with permissions, policies, evaluations, escalation rules, and tools for improving agents after deployment.
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