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OpenAI unveils Presence, a new platform that lets enterprises launch and manage realtime voice agents and chatbots

OpenAI unveils Presence, a new platform that lets enterprises launch and manage realtime voice agents and chatbots

Tech VentureBeat
OpenAI is launching Presence, a platform for enterprises to deploy and manage managed voice AI agents and chatbots.
What: Presence allows eligible enterprise customers to build voice agents governed by internal policies and permissions. The product is currently in limited general availability, supported by OpenAI forward-deployed engineers and global systems integrators.
Why it matters: This move shows OpenAI evolving from a general-purpose model provider into a provider of custom, managed enterprise software deployments that handle internal business logic.
Decoder
  • Forward-deployed engineer (FDE): Engineers from a tech firm who work directly within a customer's environment to customize and deploy software, rather than simply handing off code.
Original article

Presence is a new enterprise product from OpenAI for deploying and managing voice AI agents and chatbots across customer-facing and internal business workflows. It is designed for eligible enterprise customers who want agents that operate under company-defined policies, permissions, and evaluation standards. Presence is now available through a limited general availability program led by OpenAI forward-deployed engineers and select global systems integrators. OpenAI has not disclosed pricing, geographic limits, contractual terms, or expected costs for integration.

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