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Instinct Concierge Can Now Handle Phone Calls
Instinct is adding 'Concierge' to its AI platform, allowing the assistant to handle high-touch tasks that require real-time human interaction, such as placing phone calls.
What: Noah Shinn announced that the Instinct AI platform is rolling out a service called Concierge that can handle phone-based tasks, including booking appointments, managing service calls, and securing restaurant reservations.
Why it matters: This signifies the ongoing evolution of agents from purely digital text and API interactions into the physical phone-based domain, where human-like interaction and persistence are required to break through service bottlenecks.
Original article
Instinct is rolling out Concierge, a white-glove service for tasks that require human interaction, including phone calls, high-end bookings, and customer service.
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