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EVA-Bench Data 2.0: 3 Domains, 121 Tools, 213 Scenarios
ServiceNow updated EVA-Bench to version 2.0, expanding the evaluation suite to cover enterprise domains including Airline CSM, IT Service Management, and Healthcare HR.
What: The dataset now includes 121 tools and 213 scenarios to test AI performance in complex, domain-specific enterprise workflows.
Decoder
- ITSM (IT Service Management): Policies and practices for managing the delivery of IT services to customers.
- HRSD (Human Resources Service Delivery): The framework for managing HR tasks and interactions, often automated within large enterprises.
Original article
EVA-Bench Data 2.0 expands its evaluation to three domains: Airline CSM, Enterprise ITSM, and Healthcare HRSD.
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